Our Services
Life Time Support
Our technical service specialists have excellent experience with the LED Display products, operation and troubleshooting. After receiving your call, our help desk accesses the comprehensive customer database with a detailed record of your equipment and history which further helps in shortening the response time.
Design and Fabrication Services
We begin by collaborating with our clients to define the project parameters, including design, structural analysis, and preliminary budget discussions. Once the initial discussions are complete, our design team presents multiple design options, followed by a brainstorming session for modifications and budget evaluations. Upon finalizing the design, our engineers prepare detailed shop drawings to ensure structural compliance and client approval, after which the project schedule and pricing are locked. The installation is carried out by our engineers and project management team, ensuring a seamless setup. Finally, our technicians conduct thorough testing with checklists and client sign-offs, handing over a fully operational system to the client.
Exclusive Support
In addition to our standard warranty, RAK offers Extended Warranty or Extended Service plans for additional coverage. The plans namely Plan A (Parts), Plan B (Parts + Labor) and Plan C (Parts + Labor + Event Support) are classified under a three tiered program to provide extensive services such as Remote Monitoring Services, Camera Calibration, Screen Cleaning and Washing, Creative Services Content, Preventative Maintenance Checks, Hoist and structure inspection, Parts Coverage, Technical Help Desk round the clock, Weekend On-Call Technicians, On-Site Parts Inventory management, On-Site Scheduled Service, Repair and Return Parts, and many more.
Free Service Camps
We at RAK are the most concerned with the fluid execution of your LED walls and help you get the most out of these priceless assets. For this we ensure visits to different cities in Northern and Western India on regular intervals by the means of FREE Service Check-up Camps with our team of professionals. The screens of participating owners are checked up thoroughly for proper functioning. Apart from that we educate all our esteemed customers about the various maintenance aspects and the DOs and DONTs of the LED Wall operations. Additionally we offer good discounts on all the bookings done on the Service Camps.
Branding and Advertising
We thankfully have an elaborative team of software engineers and professional photographers who work together to create all sorts of animations, content in High Definition videos, product showcases, Customized in-game content for video and ribbon boards, digital catalogues and custom content, etc. We also help our clients in Brand creation and registration.
Cloud Services
With each purchase, clients gain access to our comprehensive Cloud services, enabling seamless remote control and monitoring of displays. These services include real-time status monitoring of key performance metrics like voltage, temperature, humidity, and fan speed, along with alarm emails for instant alerts on potential issues. Clients can view screen activity remotely across multiple devices (Android, Windows, Apple) and assign user-specific authorizations for better management. Additionally, detailed health reports are available to schedule preventive maintenance and extend the lifespan of the displays, ensuring efficiency and reliability.
Screen Sharing and third party Advertising
RAK Led Bridge is a unique one-of-its kind service where we become partners with the screen owners, the advertisers and the sponsors. By using this service the screen owners are able to optimise their screens to earn for them, while on the other hand, the advertisers and sponsors get new avenues for reaching the audience and consumers. This is all done on the RAKBridge’s platform where our team of professionals prepare time slots and channelize the advertisements on member screens. This is a very new and evolving concept in India and with increasing number of members is proving to be an economical alternative for the advertisers
Re-sale, Exchange and Upgradation Offers
RAK proudly presents itself as the first company to officially introduce this service in the LED Wall market in India. Here we provide reassurance to the existing LED Wall owners about resale of their old products and further emphasize commitment towards enhancing customer satisfaction by continuous association during the ownership life cycle by giving better counterparts whether new or pre-owned.
Finance facilities
There are many situations when specialized financing is required to meet the specific needs of a project. In some instances the duration, nature and complexity of the project may call for a particularly innovative solution. In such circumstances our experienced and knowledgeable management team will work closely with you to analyze and define your precise needs and thereafter will offer you the most appropriate financing solution.
Valuation and Quality Cross-checking
RAK also proudly presents itself as the first company to officially introduce this service in the LED Wall market in India. We can provide a bunch of solutions for your LED Display and accessories valuation or disposal needs in the form of Fairness reports, valuation reports, Performance grade cards, maximum selling price, etc. Being a virgin service in this sector, we aspire to lead and work across the country in the coming years and help the people who are new in this industry but are unable to choose, as well as LED Display owners for quality checking and preparing score card for the LED Displays.